TechKNOW Tomorrow – Self-Service Restaurant Kiosks

It’s the end of an era – fast food chains are slowly rolling out cashiers for automated kiosks that can order your food for you. It’s a great idea as we become increasingly reliant on technology, but it’s also quite limiting as it threatens to leave many people behind. What about those who haven’t yet adapted to these kiosks?

These things might look daunting, but they’re actually pretty easy to use. Besides the fact that cashiers are slowly going to start disappearing from these restaurants, ordering at these kiosks allows you to currently skip large lines and start eating sooner. Let’s take a look at one of the most common kiosks – McDonald’s.

McDonald’s Kiosk Steps

  • Start by touching the screen and choosing either “Eat-in” or “Take Out”.
  • On the left-hand side, a list of options will come up depending on what you’d like. Want a Big Mac meal? Press “Sandwiches & Meals”. Want a coffee? Press “Beverages”.
  • After you select the type of food you would like, next we choose exactly what we want. In this example, we’ll choose “Happy Meal” for your child or grandchild. You’re given a number of options to choose from. We’ll press the “McDouble – Mighty Kids Meal”.
Image by Hollis Johnson via Business Insider
  • Next are the customization options. Little Brett is being fussy and wants no pickles or onions on his McDouble. Press “Customize” and all of the ingredients will show up. You can add (+) or remove (-) them by simply scrolling down the screen with one finger. Then push “Apply Changes” at the bottom of the screen.
  • Time to choose a side. Press on “Apple Slices”. Then choose a toy. Finally, choose a drink. “Cold Drinks” and then “Soft Drinks” gives Brett many options. Pushing “Sprite” brings up the Size menu on the bottom of the screen, which can be edited by pressing whatever size Brett would like.
  • Once Brett’s satisfied with his meal, press “Apply Changes”. You can “Edit” the order if you’ve pushed it by accident. Otherwise, choose “Proceed to Checkout”.
Image by Jacob Lund via ShutterStock
  • Now choose how you want to pay by simply touching the text on the screen – “At Counter” is for cash transactions, while “Pay Here” is for Debit or Credit transactions.
  • If you pay with Debit or Credit and your card has a chip on it, you can simply tap it on the screen and the transaction is complete. Otherwise, swipe or insert your card and follow the instructions on the screen.
  • Once the transaction is complete, your receipt with your order number should print. Wait for your order number to be called and you’re good to go!

Hopefully this was helpful if you haven’t used a restaurant kiosk before. While restaurants might have slightly different layouts with where the information on a kiosk is found, most of them work quite similarly. Now there’s only one last thing to do – go try one out!

At techKNOWtutors, we realize that adapting to technology isn’t easy. Although most services have closed, we remain open – digitally – to answer your internet-related questions. If you need help with improving your digital literacy, send us an email at or join our Facebook group and send us a message.

Better yet, sign up for one of our online classes that we offer for FREE every week! Until then, stay in the techKNOW.


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